If the products have quality problems, you can replace or return the item(s) unconditionally. If you are not satisfied with one of our products for any reason, you may return or exchange the item(s) within 45 days of the original ship date. All returned items must be in their original packaging, based on which you can receive a full refund.
For exchange of USA customers:
1. You could order the products you want to exchange for on the website (www.Toyabr.com). And Toyabr will do shipping in 24 hours
2. Repackage your item carefully and shipping to the following address:
Address:730 Epperson Dr
City of Industry, CA 91748
2. Email us (Please including your order number) the ship tracking code.
Once we receive the returned merchandise, your refunds for the order that you want to exchange will be issued to the original form of payment. (Original shipping charges will be deducted from the refund unless the return is the result a manufacturer's defect.)
For return :
If you're returning your item because it is damaged, defective, or an error was made on our part, you will not be charged for return shipping. If you return for any other reasons, we'll deduct the related return shipping fee from your refund or credit. Returns are usually processed within 48 hours after receiving the merchandise. Please note that personalized items are nonreturnable.
You are not allowed to return or exchange item(s) with the following conditions:
Items damaged by normal wear and tear
Items that are 45 days past the original ship date
How To Return An Item:
Contact us to indicate if you are eligible for exchange or return, once your return or exchange is approved, follow these three simple steps:
There are three simple steps for returning
1. Before shipping: You may email us for a return authorization number (RA#) and pack it in your return package with a paper.
2. Send your package to the Address:
address:730 Epperson Dr
city: City of Industry, CA, 91748
3. After shipping: Email us your return shipping track number.
Once we receive the returned items and confirm the number, your exchange and refunds will be issued to the original form of payment.